Privacy Policy
Last Updated:
Introduction
phroxxenzepie ("we," "our," or "us") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to relaxation zone products and solutions.
We are bound by the Australian Privacy Principles and the Privacy Act, which regulate how we collect, use, disclose, and store your personal information.
Information We Collect
We may collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, postal address)
- Information about your relaxation zone project requirements
- Communication preferences
- Any other information you choose to provide
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and manage your orders for relaxation zone products
- Send you information about our products and services
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business (who are bound by confidentiality obligations)
- When required by Australian law or court order
- To protect our rights, property, or safety, or that of our customers or others
- With your express consent
- In connection with a business transfer, merger, or acquisition
We take reasonable steps to ensure that any third parties with whom we share your personal information are bound by similar privacy obligations.
Overseas Disclosure
We generally do not disclose your personal information to overseas recipients. If we need to disclose your information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your information.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Using secure servers and encryption where appropriate
- Restricting access to personal information to authorised personnel only
- Regularly reviewing and updating our security measures
- Destroying or de-identifying personal information when it is no longer needed
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Retention of Personal Information
We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights Under Australian Privacy Law
Under the Australian Privacy Principles, you have the right to:
- Access your personal information that we hold about you
- Request correction of inaccurate, incomplete, or out-of-date personal information
- Make a complaint about how we handle your personal information
- Request that we do not use your personal information for direct marketing purposes
- Request that we do not disclose your personal information to third parties
To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.
Complaints
If you believe we have breached the Australian Privacy Principles, you may make a complaint to us. We will investigate your complaint and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.
Cookies
Our website uses cookies to enhance your browsing experience. For more information, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Suite 5/19 Douro Rd
South Fremantle WA 6162
Australia
Email: feedback@phroxxenzepie.world
Phone: +61 8 9336 1180